Delivery Policy

We are committed to ensuring your baby essentials arrive safely and on time.

• Processing Time: Orders are processed immediately after payment confirmation.

• Delivery Time: Delivery typically takes same day to 3 business days, depending on your location.

• Shipping Fees: Shipping costs are calculated at checkout. Shipping is free for all logged-in users.

Please ensure that your delivery details are accurate, as we are not responsible for failed deliveries due to incorrect information.

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Return Policy

Your satisfaction and your baby’s comfort are very important to us.

Due to the sensitive nature of baby products, we maintain strict hygiene standards.

Eligible Returns: Returns are accepted only for items that are:

• Defective

• Damaged upon delivery

• Incorrect items received

• Return Window: You must request a return within 48 hours of receiving your order.

Conditions for Returns:

• Items must be unused, unwashed, and in original packaging

• Proof of purchase is required

• Tags and seals must remain intact (if applicable)

Non-Returnable Items:

• Used or worn items

• Personal care items (e.g., baby bottles, pacifiers, hygiene products)

• Clearance or sale items (unless defective)

To initiate a return, please contact us with your order details and clear photos of the issue.

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Refund Policy

We aim to resolve all issues fairly and promptly.

• Refund Eligibility: Refunds are only issued for approved returns that meet our policy conditions.

• Inspection Process: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

• Refund Method: Approved refunds will be processed to your original payment method within 48 hours.

• Shipping Fees: Delivery fees are non-refundable, unless the return is due to our error (wrong or defective item).

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Exchanges

We only replace items if they are defective or incorrect. If you need an exchange, please contact us within the return window.

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Need help?

If you have any questions or need assistance, please reach out to our support team:

• Email: info@minimaisongifts.com

• Phone/WhatsApp: +2347013397880